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Bryan Sanabria | Jan 18, 2023
Does the word delight sound interesting to you? In the customer experience field this word is used to refer to the creation of a positive emotional reaction by exceeding customer expectations.
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4 min read
This blog will explain what a BMC is and a step-by-step explanation of how to define a business model with this famous canvas. To learn more about...
2 min read
You have probably heard many times the name of this famous canvas to analyse your value proposition from the customer's point of view. Still, you ask...
2 min read
The consumer goods industry, also called CPG (Consumer packaged Goods), in 2019 represented 635 billion dollars for the United States. It should be...
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Have you ever heard of business models? This concept is quite old, it was introduced at the beginning of the 20th century. The oldest business model...
4 min read
How much should we learn from other disciplines? David Epstein's book "Rank: How Generalists Succeed in a Specialized World" explains the following:...
3 min read
Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive...
