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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Nov 20, 2023 3:15:34 PM
7 Key dimensions when implementing a CRM

A CRM, or Customer Relationship Management, is not just a tool or software; it is a strategic approach to managing a company's interactions with its customers. By...

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Oct 20, 2023 9:03:54 AM
6 Key processes that a CRM must automate

We are no longer in an economy of products, we are in an economy of experiences, increasingly accelerated by a digital and technological revolution, where...

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May 24, 2023 8:20:54 AM
Disney is killing its customer’s experience

The essence of the Disney experience:Walt Disney, a name synonymous with magic, imagination, and unparalleled customer experience. It all began in a small animation...

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Sep 15, 2021 2:08:55 PM
Magento 2.4.2: migration guide and version upgrade

eCommerce platforms have become a key component in the commercial architecture of every company, not only for trading (B2C) but also for manufacturing, production...

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Mar 25, 2020 2:16:00 PM
How to sell more through my eCommerce?

6 steps to increase online sales

Companies have begun to move their business processes from traditional to digital channels. As a particular and key channel, ...

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Mar 25, 2020 1:50:48 PM
8 recommendations before starting your eCommerce project

The success of any eCommerce depends on a well-developed strategy that combines business processes, good design, usability, order structure and a methodology to...

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Mar 25, 2020 12:29:07 PM
4 factors to achieve a better sales conversion in your ecommerce.

One of the most immediate and high impact eCommerce strategies to increase online sales is to optimize the payment process. This can be achieved by understanding...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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