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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Nov 24, 2020 11:25:35 AM
The 10 Types of Innovation framework

There is a saying that we are all equal in the eyes of God; but not all business models are. The 10 Types of Innovation framework is an effort by Deloitte. This...

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Nov 19, 2020 6:32:34 AM
Smarketing: Tips to align Marketing and Sales

Traditionally, most areas within organizations have operated as independent entities. Additionally, the changes that the world market is experiencing, such as the...

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Nov 19, 2020 6:23:00 AM
10 common problems of not applying Smarketing in your company

Have you ever wondered why your inbound marketing efforts are not reflected in your sales? Here is a list of symptoms that occur in organizations that suggest a...

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Mar 25, 2020 12:09:14 PM
DMAIC Metodology: Define Stage

“Failing to Plan is Planning to Fail” -Chinese Proverb

The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”). In general,...

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Oct 23, 2019 8:22:03 AM
14 Patterns of successful business model

The ability of people to innovate never ceases to amaze us, companies are continuously developing innovative products. Despite their innovations, companies lose...

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Oct 23, 2019 7:53:42 AM
Continuos improvement applied to the business model

In 2008 Alexander Osterwalder (business scientist and co-founder of Strategyzer) developed a tool to facilitate the analysis and visualization of business models....

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Oct 23, 2019 7:37:56 AM
10 Signs that it is time to update your business model

In simple words, a business model is the way in which a company creates, delivers, and captures market value. There are different tools to study business models but...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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