Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
The moments we live in will be one of the most challenging for the business world. Today, to the operational risks characteristic of any organization, we must add...
The idea of buying a new car can be very seductive. Visiting dealerships on the weekend, sitting in the model that attracted us, strolling through the various...
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