Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
If you have read "The Little Prince" by Antoine de Saint-Exupéry, you will be able to answer the question: Why did the Little Prince leave his planet? If not, you...
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to leverage the...
In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.
Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this allowed him to...
Focusing attention on customers' activities and how they perform them makes it easier to find the key to redesigning processes that promise better service. When we...
It is no secret that a company's most important resource is its customers; the business's success depends on them, which is why the concept of customer experience...
Have you ever had at least one lousy purchase in your life, not because what you buy is not of quality, but because of the experience during the process? For...
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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