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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Apr 18, 2022 10:00:49 AM
One Buyer Persona to rule them all (CX)

Have you ever wondered how do I win customers over my competitors in addition to incorporating good marketing practices?

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Apr 13, 2022 7:49:53 PM
Art and science in Design Thinking

Design is an important element for all companies. It is related to aesthetic as well as technical and strategic aspects, since it does not remain only in the...

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Nov 4, 2021 1:59:54 PM
Generating successful solutions with Design Thinking

Design Thinking is a concept that, as time goes by, is becoming more and more popular and necessary in business. It is a methodology, as well as a way of thinking,...

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Aug 24, 2021 3:18:12 PM
The tool to help you design better products and services

If you have any knowledge of Business Model Canvas you will know that it is a powerful tool that helps you to structure the backbone of your business, it teaches...

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Jul 9, 2021 4:11:57 PM
The best way to measure and improve your processes

Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size, with the same...

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Jul 9, 2021 12:12:24 PM
The tool to become an expert in improving your customer experience

When we talk about a business, we owe most of our success to our customers, so it is important to retain those who are already yours and win over your competitors....

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Jul 5, 2021 10:56:42 AM
Customer Journey: service trends and challenges

Customer Journey in services 

The world of marketing and sales is dynamic, trends and challenges change constantly and unexpectedly, accelerating technology...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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