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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Mar 1, 2023 5:03:33 PM
Value stream map: transforming the customer experience

As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of products and services,...

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Jan 23, 2023 1:32:28 PM
What is the value proposition and how to create one for your business?

A value proposition is an essential element in any business plan. It describes what makes our product or service different from the competition and why customers...

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Jan 12, 2023 2:56:06 PM
Design Thinking: What is its importance in the customer experience?

We face challenges that test our creativity and ingenuity every day, so we must generate ideas to address various challenges. However, only some of those ideas...

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Nov 2, 2022 12:52:18 PM
Business Model Canvas: a new way to understand your customers

Business Model Canvas is a strategic tool that assists teams in creating a business model or for those that wish to have a guide that analyzes or refocuses the...

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Sep 22, 2022 12:06:39 PM
5 relevant aspects that make up a Customer Journey

Today, organizations are looking for the best channels to communicate with their customers or approach potential customers, establish solid relationships,...

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Aug 31, 2022 1:23:53 PM
How to define the best business indicators?

Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the orders we want...

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Aug 4, 2022 9:04:38 AM
Use Case: Apply DMAIC in the Finance Industry

As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data that will...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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