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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Feb 11, 2021 12:20:52 PM
How to optimize the operation of a hotel.

A challenge that all companies face is how to operate in the middle of a sea of systems and platforms for the management of their organizations, of course the hotel...

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Feb 11, 2021 10:24:41 AM
Hotel management in the new normal

Hospitality is perhaps one of the industries that was most affected by the pandemic, since people stopped traveling and the borders of most countries were closed,...

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Nov 24, 2020 11:23:17 AM
How to implement an e-Commerce B2B model?

The e-Commerce Business to Business (B2B) model as its name says is the process of buying and selling products/services between companies. Based on this it is...

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Nov 24, 2020 11:09:41 AM
Can digital transformation help me manage my hotel?

After working more than 14 years in the hospitality industry, today I can say that one of the great challenges that hotels face is how to take advantage of...

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Nov 24, 2020 11:03:28 AM
How to optimize my cost structure from a B2B approach

The optimization of the cost structure is not simply making cuts, but on the contrary, it is looking for a way to do more things, but spending less, to achieve this...

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Nov 24, 2020 11:00:13 AM
Characteristics of a B2B eCommerce that will allow me to reduce costs

One of the biggest challenges for any company is how to reduce costs and it is even more difficult to do so without harming customer service, especially in the B2B...

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Nov 24, 2020 10:23:33 AM
Improving the buyer experience translates into real business value

At the current conjuncture, companies that are reluctant to integrate e-commerce as a part of their sales channels are harming themselves.

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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