Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
The most competitive companies place commercial management as the objective of attracting and retaining the customer, placing this at the center of their...
The contract with B2B customers is the document that stipulates the conditions under which one party will provide a material good or service to the other in...
A challenge that all companies face is how to operate in the middle of a sea of systems and platforms for the management of their organizations, of course the hotel...
Hospitality is perhaps one of the industries that was most affected by the pandemic, since people stopped traveling and the borders of most countries were closed,...
The e-Commerce Business to Business (B2B) model as its name says is the process of buying and selling products/services between companies. Based on this it is...
After working more than 14 years in the hospitality industry, today I can say that one of the great challenges that hotels face is how to take advantage of...
The optimization of the cost structure is not simply making cuts, but on the contrary, it is looking for a way to do more things, but spending less, to achieve this...
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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