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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Nov 24, 2020 11:00:13 AM
Characteristics of a B2B eCommerce that will allow me to reduce costs

One of the biggest challenges for any company is how to reduce costs and it is even more difficult to do so without harming customer service, especially in the B2B...

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Nov 24, 2020 10:23:33 AM
Improving the buyer experience translates into real business value

At the current conjuncture, companies that are reluctant to integrate e-commerce as a part of their sales channels are harming themselves.

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Nov 24, 2020 10:14:08 AM
It is time to start the digital transformation of your hotel

Given the situation currently facing the entire productive sector, but particularly the hotel industry worldwide, it is necessary to carry out the digital...

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Nov 24, 2020 10:07:15 AM
It's not Marketing and Sales; it's Revenue

A few days ago I wrote a blog about the importance of Marketing and Sales, today in the midst of this difficult situation the entire private sector is facing I...

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Nov 19, 2020 6:38:27 AM
What is an e-Commerce B2B and why is it important for your company to sell 24x7?

B2B is the acronym for "business to business", which refers to the business model in which transactions of goods occur between two companies, therefore, it relates...

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Oct 21, 2020 11:00:00 AM
The Value of Migrating to a B2B eCommerce Model

It is clear that the considerations of migrating to an eCommerce model are many and it can be difficult to easily visualize the value of this and the benefits it...

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Oct 16, 2020 9:05:30 AM
Strategic Perspective of the B2B Model

It is clear that a great challenge for companies is how to update their commercial especially in the times we live today.

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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