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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
May 18, 2021 1:19:37 PM
What Is Customer Experience and What Is It For?
  • What is Customer Experience (CX)?  
  • What is it for? 
  • Customer Experience vs Customer Service 

Think about the last time you had a really good experience: what did...

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May 17, 2021 3:53:11 PM
4 Ways CRM Supports Loyalty Strategy

When marketing managers consider how to build direct and lasting relationships with customers, they often think of CRM and loyalty initiatives as separate...

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May 17, 2021 11:39:00 AM
Create content for each stage of your customer's buying process

Consumers have changed their buying habits, and in recent years internet access has played a key role in that change. Before, a TV advert could be enough to make a...

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May 14, 2021 2:28:00 PM
The key questions to ask yourself when considering your B2B strategy.

Now is the perfect time to consider the B2B strategy for your business. 

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Mar 31, 2021 11:20:51 AM
5 Ways to Increase the Average Bill of Your Customers

There are several ways to measure and increase the sales levels of a store, either online or physical, and one of them is to increase the average amount that my...

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Mar 31, 2021 10:12:16 AM
The Sales Process: The Backbone of a Successful Sales Effort

Rarely was a successful effort in the sales team impromptu. Companies that achieve tangible results offer guidance to their salespeople, and those who follow a...

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Mar 31, 2021 10:02:10 AM
How a Buyer Persona improves the Sales Process

Imagine calling someone who doesn't know about you and you don't know about that person either, but you need to sell them. Does it sound logical to you? Neither do...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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