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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

What is Tech Stack? +10 examples from top brands

2 min read

What is Tech Stack? +10 examples from top brands

In the exciting world of technology, the term "Tech Stack" has become a fundamental element in software development. But, what does it really mean? In this blog, we will explore the concept of Tech Stack, answer the essential question about its...

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Key Sales Challenges to Consider for 2024

3 min read

Key Sales Challenges to Consider for 2024

Did you know that we are facing a business scenario where collaboration between sales and marketing becomes crucial? Have you wondered, what are the...

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How to increase sales through Digital Transformation

6 min read

How to increase sales through Digital Transformation

Are you wondering how to boost your sales and maintain relevance in a constantly evolving digital world? Have you considered the power of Digital...

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7 Key dimensions when implementing a CRM

7 min read

7 Key dimensions when implementing a CRM

A CRM, or Customer Relationship Management, is not just a tool or software; it is a strategic approach to managing a company's interactions with its...

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Effective operational process for marketing sales and customer service

2 min read

Effective operational process for marketing sales and customer service

What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?

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The art of value delivery

3 min read

The art of value delivery: differentiation in a saturated market

According to a survey by Salesforce, 84% of customers consider the customer experience as important as the products and services offered by a company.

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Self-management in Business Processes: Keys to Effectiveness

7 min read

How to self-manage business processes

Self-management in business processes is not just a passing trend; it is a revolution that is transforming the industry in real-time. In a global...

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Systematization and automation: a successful digital transformation

3 min read

Systematization and automation: a successful digital transformation

In an environment where technology plays an increasingly significant role, digital transformation has established itself as an essential element for...

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Capturing value through effective business strategies

5 min read

Capturing value through effective business strategies

In a highly competitive and ever-evolving market, a company's ability to capture value is fundamental to its long-term success. Effective business...

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