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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Oct 24, 2023 2:32:22 PM
What is SEO and why is it important?

Have you ever wondered how some websites appear in the top results of Google while others get lost on the subsequent pages? Did you know that 75% of Internet users...

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Oct 24, 2023 11:44:50 AM
Why is CRM an essential tool for the future?

Standing out among your competition is what will allow you to sustain your business over the years.

In a highly competitive business environment, where acquiring...

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Oct 24, 2023 9:18:14 AM
10 Tips before implementing a CRM Platform
Customer Relationship Management, or CRM, is a strategy and a set of technologies designed to manage and enhance customer relationships. In general, CRM is about...
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Oct 20, 2023 9:03:54 AM
6 Key processes that a CRM must automate

We are no longer in an economy of products, we are in an economy of experiences, increasingly accelerated by a digital and technological revolution, where...

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Oct 20, 2023 8:54:41 AM
Customer Journey: what is it for?

The Customer Journey is the customer's journey from the first contact with the company until he/she makes the purchase and uses the after-sales services.

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Oct 19, 2023 2:36:29 PM
CRM Platforms: How to choose the one that best fits your needs

Did you know that 86% of consumers are willing to pay more for an exceptional customer experience (Source: Customer Experience Study, 2020). This simple fact...

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Oct 19, 2023 11:17:32 AM
No time to lead? Then prepare to fail

Have you ever wondered why some technology projects succeed while others fail along the way? Recent research conducted by the Institute of Electrical and...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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