Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
Today, consumers expect much more than just products and services: they are looking for a unique experience that makes them feel that they are listened to, that...
A Buyer Persona is a semi-fictional representation of an ideal customer used to understand customer needs, desires, and behaviors. Used well, it helps to improve...
Automating processes is not a new topic, for years companies have been looking for ways to maximize their resources and marketing departments are no exception.
Have you ever wondered why some companies have loyal and committed customers while others seem to have a constant turnover of new customers?
E-commerce platforms offer the functionality to store lists of products that interest users. Also, this helps improve the customer experience by allowing them to...
Currently, many people prefer not to leave the comfort of their homes and do their shopping for clothing, shoes, accessories, food, technology, among others,...
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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