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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
May 22, 2023 1:50:35 PM
Use case: Challenges in manufacturing industry processes

The manufacturing industry constantly faces challenges in its production processes that can affect efficiency, quality, and profitability. 

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Mar 27, 2023 4:12:23 PM
How, why, and when to implement a loyalty plan!

Have you ever wondered why some companies have loyal and committed customers while others seem to have a constant turnover of new customers? 

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Mar 27, 2023 2:18:55 PM
Use case: Processes in Formula 1
Formula 1, commonly abbreviated as F1, is the highest level of international single-seater racing. However, it is not only a sport but also a complex and lucrative...
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Mar 1, 2023 5:03:33 PM
Value stream map: transforming the customer experience

As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of products and services,...

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Jan 18, 2023 5:02:43 PM
Improving customer experience in banks

Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of their service can...

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Nov 2, 2022 12:01:01 PM
Conquer customers with business development strategies

Every organization needs to solve different types of challenges in its commercial areas. For example, aligning marketing, sales, and service teams, developing new...

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Aug 31, 2022 1:23:53 PM
How to define the best business indicators?

Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the orders we want...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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