Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of their service can...
Every organization needs to solve different types of challenges in its commercial areas. For example, aligning marketing, sales, and service teams, developing new...
Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the orders we want...
When we talk about functions, procedures, and business processes, we notice an important difference: the order. A function can be a process (such as generating a...
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data that will...
When we are part of an organization, we find different areas, which will be composed of teams and systems that perform various tasks. This synergy results in a...
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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