4 min read
How, why, and when to implement a loyalty plan!
Have you ever wondered why some companies have loyal and committed customers while others seem to have a constant turnover of new customers?
Business Process (2)
3 min read
Use case: Processes in Formula 1
Formula 1, commonly abbreviated as F1, is the highest level of international single-seater racing. However, it is not only a sport but also a complex...
3 min read
Value stream map: transforming the customer experience
As companies grow and adapt to market demand, they must create strategies that impact the efficiency of business processes and the quality of...
8 min read
Improving customer experience in banks
Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of...
5 min read
Conquer customers with business development strategies
Every organization needs to solve different types of challenges in its commercial areas. For example, aligning marketing, sales, and service teams,...
4 min read
How to define the best business indicators?
Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the...
4 min read
Key benefits of defining your processes
When we talk about functions, procedures, and business processes, we notice an important difference: the order. A function can be a process (such as...
5 min read
Use Case: Apply DMAIC in the Finance Industry
As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data...
3 min read
6 key steps to define your business processes
When we are part of an organization, we find different areas, which will be composed of teams and systems that perform various tasks. This synergy...
