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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jan 18, 2023 5:02:43 PM
Improving customer experience in banks

Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of their service can...

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Nov 2, 2022 12:01:01 PM
Conquer customers with business development strategies

Every organization needs to solve different types of challenges in its commercial areas. For example, aligning marketing, sales, and service teams, developing new...

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Aug 31, 2022 1:23:53 PM
How to define the best business indicators?

Achieving success in our organization, being more efficient, actively listening to our customers, and being ahead of the competition are some of the orders we want...

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Aug 24, 2022 11:28:40 AM
Key benefits of defining your processes

When we talk about functions, procedures, and business processes, we notice an important difference: the order. A function can be a process (such as generating a...

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Aug 4, 2022 9:04:38 AM
Use Case: Apply DMAIC in the Finance Industry

As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data that will...

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Jul 8, 2022 4:12:40 PM
6 key steps to define your business processes

When we are part of an organization, we find different areas, which will be composed of teams and systems that perform various tasks. This synergy results in a...

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Jul 8, 2022 1:44:18 PM
Why define the processes that affect the customer experience?

According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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