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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jul 15, 2021 2:58:39 PM
How do cooperatives generate value for their members with a CRM?

At the birth of every cooperative, the objective of improving and facilitating the conditions of its members, through the provision of services, production and/or...

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Jul 15, 2021 1:31:53 PM
3 Reasons why your hotel needs a CRM

Let me start with a question: what would happen to the data and information of your hotel's potential clients if social media platforms such as Facebook or...

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Jul 9, 2021 10:49:18 AM
CRM: The ideal platform for customer management

From the first year of operation of any company, one of the main challenges in its day to day is the management of the relationship with its customers. Throughout...

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Feb 11, 2021 12:20:52 PM
How to optimize the operation of a hotel.

A challenge that all companies face is how to operate in the middle of a sea of systems and platforms for the management of their organizations, of course the hotel...

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May 14, 2020 3:24:58 PM
5 things you should know about marketing

Many times we invest time, effort and money in hiring marketing gurus, advertising agencies or taking hours and hours of courses on digital marketing and at the end...

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Apr 2, 2020 6:29:21 AM
Traditional Marketing vs. Inbound Marketing

Have you ever received a call from a business offering you a service or product? Did you see a sign or advertisement on your way to work? Have they offered you...

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Mar 24, 2020 10:57:27 AM
Is a CRM enough?

A few days ago, a business owner gave me a call asking me if I knew any “cheap” crm software for his real estate business office. This company has 4 employees and...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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