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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Oct 18, 2023 10:04:24 AM
What is Customer Relationship Management (CRM)?

Nowadays, worldwide, companies need to keep their data, customer data, processes, reports, strategies, among many other aspects, in order to be competitive and...

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Oct 5, 2023 11:43:17 AM
How to implement a CRM platform?

Customer relationship management (CRM) is critical for any company looking to ultimately improve sales, customer retention and overall business relationships....

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Oct 5, 2023 11:35:37 AM
Strategic integration: How social media empowers a CRM

Social Media and sales go hand in hand; all it takes is logging into Facebook or Instagram to see product and service offers. These platforms play a fundamental...

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Oct 4, 2023 3:12:40 PM
Effective Personalization in CRM: Protect Your Customer's Privacy

Personalization in Customer Relationship Management (CRM) is a key strategy in the digital era in which we find ourselves to improve the relationship between a...

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Oct 4, 2023 3:11:37 PM
Large-scale personalization: Secrets of successful companies

Have you ever wondered how large companies manage to deliver personalized experiences to their customers, even when there are millions of them? A few years ago this...

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Sep 26, 2023 10:42:10 AM
Did you know that you can automate these processes with a CRM?

Imagine you are a small businessman, in this particular case a  un CRM would be in your head, you probably already know that Susana prefers products of a certain...

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Jun 12, 2023 4:21:08 PM
Customer segmentation: the key to a personalized experience

Customer segmentation is a key strategy for offering personalized and effective customer experiences. The HubSpot platform allows you to implement effective...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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