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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Nov 16, 2023 2:45:06 PM
Effective operational process for marketing sales and customer service
What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?
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Nov 16, 2023 8:19:39 AM
The art of value delivery: differentiation in a saturated market
According to a survey by Salesforce, 84% of customers consider the customer experience as important as the products and services offered by a company.
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Oct 26, 2023 10:10:25 AM
Valuing each interaction in Sales Departments

Did you know that, according to estimates, on average, a company has only 7 seconds to capture the attention of an online customer before they decide whether to...

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Oct 26, 2023 10:04:18 AM
How to maximize customer lifetime value in sales and marketing?

What can keep a customer coming back again and again, even when there are seemingly endless options in the marketplace? How can you secure not just a purchase, but...

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Oct 20, 2023 8:54:41 AM
Customer Journey: what is it for?

The Customer Journey is the customer's journey from the first contact with the company until he/she makes the purchase and uses the after-sales services.

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Oct 18, 2023 2:20:04 PM
Design Thinking: What is it used for and what are its stages?

Did you know that 84% of design projects fail due to a lack of understanding of users' real needs? Design thinking is a methodology that seeks to change this...

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Oct 18, 2023 1:26:12 PM
Innovation? Please come back when you have something more original

In a world dominated by a hunger for novelty and trends, innovation has become something of a Holy Grail for companies and brands. Everyone wants to be the...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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