Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jul 13, 2022 10:33:04 AM
How the food industry is automating business management

In the new commercial dynamics, sales processes have had to adapt to the demands of digital users. The change has dramatically influenced consumer habits and the...

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Jul 8, 2022 1:44:18 PM
Why define the processes that affect the customer experience?

According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.

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Jun 28, 2022 3:44:28 PM
TESLA Lessons for the Business World

The idea of buying a new car can be very seductive. Visiting dealerships on the weekend, sitting in the model that attracted us, strolling through the various...

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Jun 21, 2022 3:47:15 PM
Functions vs. processes Why do businesses fail?

Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to leverage the...

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May 26, 2022 4:20:16 PM
How to improve the Customer Experience?

Focusing attention on customers' activities and how they perform them makes it easier to find the key to redesigning processes that promise better service. When we...

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May 13, 2022 3:45:07 PM
How to be successful in Customer Experience design

It is no secret that a company's most important resource is its customers; the business's success depends on them, which is why the concept of customer experience...

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May 12, 2022 4:56:00 PM
The power of Customer Experience Design

Have you ever had at least one lousy purchase in your life, not because what you buy is not of quality, but because of the experience during the process? For...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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