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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jan 31, 2023 3:04:07 PM
What is a value proposition?

Many companies are clear about their promise to their customers; some even know why the client wants them since they maintain good communication with them even...

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Jan 27, 2023 2:27:12 PM
How to improve the user experience on websites

Before knowing how to improve the user experience on web pages, it is important to be clear about the concept of user experience.User experience depends on how...

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Jan 23, 2023 1:32:28 PM
What is the value proposition and how to create one for your business?

A value proposition is an essential element in any business plan. It describes what makes our product or service different from the competition and why customers...

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Jan 18, 2023 5:02:43 PM
Improving customer experience in banks

Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of their service can...

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Jan 13, 2023 1:16:17 PM
Achieve excellence with CXM practices and strategies

Discover how to achieve excellence in CXM practices and strategies in your company. Adopt innovative initiatives that will benefit your customer experience...

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Jan 12, 2023 2:56:06 PM
Design Thinking: What is its importance in the customer experience?

We face challenges that test our creativity and ingenuity every day, so we must generate ideas to address various challenges. However, only some of those ideas...

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Jan 11, 2023 2:59:15 PM
Evolution of the retail industry and its processes

By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion." This...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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