Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
Whenever I start a presentation I ask the question of what innovation means to people; I always get different answers, but in general the idea that covers all of...
Carrying out the Digital Transformation in a Hotel is a great challenge because it implicates the adoption of new technologies in the different areas of the...
Not a long time from now, I had the chance of knowing a Hotel owner in the north side of the country. The hotel she owned had no visitors in the last 2 years; It...
After working more than 14 years in the hospitality industry today I can say that one of the great challenges hotels are facing, is how to exploit technology to...
Nowadays there seems to be a lot of confusion regarding business processes since the term is widely used and heard, but many are not well aware of what it is. In...
What's the first thing that comes to mind when you hear the word processes? We all have a basic notion about what processes are since we run different processes...
Big Data is a term used to describe the growing volume, speed, variety, variability, and complexity of huge blocks of information that also grow exponentially...
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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