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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
May 14, 2020 3:08:40 PM
Innovate vs Invent

Whenever I start a presentation I ask the question of what innovation means to people; I always get different answers, but in general the idea that covers all of...

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Mar 24, 2020 11:35:38 AM
How to carry out the digital transformation in a hotel

Carrying out the Digital Transformation in a Hotel is a great challenge because it implicates the adoption of new technologies in the different areas of the...

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Mar 24, 2020 10:40:10 AM
Dispense with digital marketing, the worst mistake of a company

Not a long time from now, I had the chance of knowing a Hotel owner in the north side of the country. The hotel she owned had no visitors in the last 2 years; It...

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Mar 24, 2020 9:37:29 AM
How can digital transformation help me optimize my hotel management?

After working more than 14 years in the hospitality industry today I can say that one of the great challenges hotels are facing, is how to exploit technology to...

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Jul 29, 2019 10:42:35 AM
What is a Business Process?

Nowadays there seems to be a lot of confusion regarding business processes since the term is widely used and heard, but many are not well aware of what it is. In...

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Jul 23, 2019 11:38:26 AM
Basic guide to Business Processes

What's the first thing that comes to mind when you hear the word processes? We all have a basic notion about what processes are since we run different processes...

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Jul 15, 2019 10:50:21 AM
Benefits and Challenges of Big Data Projects

 

Big Data is a term used to describe the growing volume, speed, variety, variability, and complexity of huge blocks of information that also grow exponentially...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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