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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Mar 31, 2021 10:02:10 AM
How a Buyer Persona improves the Sales Process

Imagine calling someone who doesn't know about you and you don't know about that person either, but you need to sell them. Does it sound logical to you? Neither do...

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Mar 31, 2021 9:55:04 AM
The ultimate guide to creating a sales process.

To convert any prospect from a lead to a customer, learn how to create a sales process for your team to use and drive sales effectively. In this article we will...

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Mar 1, 2021 10:36:14 AM
Customer Journey Map: What it is and how to create one?

Have you ever thought that the process of your purchase or of any person implies a previous process until you make or carry out the transaction? 

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Mar 1, 2021 9:35:47 AM
How to optimize your content strategy with the Customer Journey

Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy. The truth of the case is that...

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Mar 1, 2021 9:17:05 AM
How to manage customer contracts?

The contract with B2B customers is the document that stipulates the conditions under which one party will provide a material good or service to the other in...

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Mar 1, 2021 7:12:56 AM
Content ideas for each stage of the Customer Journey

Normally, people only show interest in acquiring a product or service when they must satisfy a need and it solves it. In other words, they only pay attention to...

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Feb 11, 2021 10:24:41 AM
Hotel management in the new normal

Hospitality is perhaps one of the industries that was most affected by the pandemic, since people stopped traveling and the borders of most countries were closed,...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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