Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
There is a saying that we are all equal in the eyes of God; but not all business models are. The 10 Types of Innovation framework is an effort by Deloitte. This...
At the current conjuncture, companies that are reluctant to integrate e-commerce as a part of their sales channels are harming themselves.
Given the situation currently facing the entire productive sector, but particularly the hotel industry worldwide, it is necessary to carry out the digital...
A few days ago I wrote a blog about the importance of Marketing and Sales, today in the midst of this difficult situation the entire private sector is facing I...
Many times we invest time, effort and money in hiring marketing gurus, advertising agencies or taking hours and hours of courses on digital marketing and at the end...
Whenever I start a presentation I ask the question of what innovation means to people; I always get different answers, but in general the idea that covers all of...
“Failing to Plan is Planning to Fail” -Chinese Proverb
The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”). In general,...
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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