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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jun 9, 2021 11:23:20 AM
The Deadly Sins of Sales Management

B2B Strategy 

AB Inbev's secret to improving sales in both modern and traditional channels. And what is ABM? 

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May 28, 2021 9:23:52 AM
Why apply the customer journey in the Retail industry?

Have you ever shopped at a supermarket, gone to a store looking for pants, or had lunch at a fast-food restaurant? Surely everyone, and if your answer is also...

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May 28, 2021 8:56:58 AM
Secret Tool for a Better Customer Journey Map: Lean Six Sigma

Do you want to give the customer the best experience in the purchase process, but do not know how? The first step is to understand what you are currently doing and...

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May 26, 2021 1:23:57 PM
Why apply the customer journey in the Retail industry?

Have you ever shopped at a supermarket, gone to a store looking for pants, or had lunch at a fast-food restaurant? Surely everyone, and if your answer is also...

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May 25, 2021 4:29:01 PM
Brand Awareness: making your brand memorable.

Probably if I ask you to think of a sporting goods brand, the answer is Nike, this is thanks to brand awareness, this is when consumers can recognize and remember a...

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May 19, 2021 3:22:38 PM
Customer Journey and Customer Journey Maps in 900 characters

Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive emotional reaction...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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