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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Aug 17, 2021 4:30:56 PM
Value Proposition Canvas: A gift for success

If you have ever googled "business model", "value proposition" or similar terms, you will have come across Strategyzer. Strategyzer is a strategy and operations...

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Jul 21, 2021 11:43:54 AM
Marketing, DO NOT touch

At this time it is undeniable that one of the industries that has suffered the most is tourism. I would like to highlight the contributions made by two of the most...

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Jul 12, 2021 2:08:17 PM
DMAIC: Make continuous improvement of your processes a reality

Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.

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Jul 9, 2021 4:11:57 PM
The best way to measure and improve your processes

Imagine you have a cake factory, you already have a defined brand, and your customers buy from you expecting to receive a product of the same size, with the same...

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Jul 9, 2021 12:12:24 PM
The tool to become an expert in improving your customer experience

When we talk about a business, we owe most of our success to our customers, so it is important to retain those who are already yours and win over your competitors....

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Jul 5, 2021 1:37:01 PM
Business Model Canvas: Osterwalder-Pigneur and alternatives

If you have ever searched for "Business Model Canvas" on the internet, I assure you that the first results referred to Strategyzer, Alex Osterwalder and Yves...

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Jul 5, 2021 10:56:42 AM
Customer Journey: service trends and challenges

Customer Journey in services 

The world of marketing and sales is dynamic, trends and challenges change constantly and unexpectedly, accelerating technology...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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