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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jul 5, 2021 10:39:35 AM
Improve Your Customer Journey Map with Six Sigma

Have you ever heard of the concept of continuous improvement? We are talking about a work philosophy focused on a constant questioning of what could be going wrong...

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Jun 30, 2021 11:15:27 AM
Customer Journey: Build the best customer experience

In today's highly competitive market, people have a wide variety of brands or entities to turn to when they need a product or service. For a company to stand out...

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Jun 30, 2021 10:56:43 AM
Introduction to the Customer Journey

Imagine that at work you heard mention of a new fashionable restaurant in the mountains, suddenly all your acquaintances talk about that place, the advertising on...

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Jun 30, 2021 10:20:35 AM
Customer Journey in the Consumer Goods industry

The consumer goods industry, also called CPG (Consumer packaged Goods), in 2019 represented 635 billion dollars for the United States. It should be noted that this...

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Jun 30, 2021 8:49:35 AM
Build a Business Model Canvas Step by Step

Business Model Canvas: What it is and how to create a business model canvas 

Have you ever felt that it is difficult to communicate and set strategic objectives in...

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Jun 23, 2021 3:59:57 PM
Business Model Fundamentals: What do you need to know?

When searching the internet for what a business model is, you have probably come across the following sentence by Alex Osterwalder: "A business model describes the...

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Jun 23, 2021 1:36:04 PM
Business model: What is it and why is it important?

Imagine that you are going to build your own house, the one you have dreamed of and for which you have been saving for years, you have everything in your mind, but...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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