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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jun 22, 2021 10:12:40 AM
Types of business models in less than 800 characters

Have you ever heard of business models? This concept is quite old, it was introduced at the beginning of the 20th century. The oldest business model is called ...

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Jun 15, 2021 5:20:27 PM
Increase sales at your hotel with 5 Disney Secrets

It's no secret that Disney is one of the most famous, profitable, and beloved brands in the world, selling millions of dollars a year. Its movies, its characters,...

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Jun 14, 2021 4:46:15 PM
The 5 commandments for cooperative business that maximizes surpluses

The commercial sector has been hit hard by the economic situation, a consequence of the restrictions implemented in each country, because of the sanitary emergency...

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Jun 14, 2021 3:37:30 PM
The infinity stones of sales behind Disney Store

We all enjoy and admire the great work that Disney does year after year when it comes to continue producing movies and series that truly captivate a large part of...

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Jun 9, 2021 11:23:20 AM
The Deadly Sins of Sales Management

B2B Strategy 

AB Inbev's secret to improving sales in both modern and traditional channels. And what is ABM? 

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May 28, 2021 9:23:52 AM
Why apply the customer journey in the Retail industry?

Have you ever shopped at a supermarket, gone to a store looking for pants, or had lunch at a fast-food restaurant? Surely everyone, and if your answer is also...

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May 28, 2021 8:56:58 AM
Secret Tool for a Better Customer Journey Map: Lean Six Sigma

Do you want to give the customer the best experience in the purchase process, but do not know how? The first step is to understand what you are currently doing and...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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