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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
May 28, 2021 8:56:58 AM
Secret Tool for a Better Customer Journey Map: Lean Six Sigma

Do you want to give the customer the best experience in the purchase process, but do not know how? The first step is to understand what you are currently doing and...

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May 25, 2021 4:29:01 PM
Brand Awareness: making your brand memorable.

Probably if I ask you to think of a sporting goods brand, the answer is Nike, this is thanks to brand awareness, this is when consumers can recognize and remember a...

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May 19, 2021 3:22:38 PM
Customer Journey and Customer Journey Maps in 900 characters

Are you interested in the word delight once you hear it? In the field of customer experience, this word is used to refer to creating a positive emotional reaction...

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May 17, 2021 3:53:11 PM
4 Ways CRM Supports Loyalty Strategy

When marketing managers consider how to build direct and lasting relationships with customers, they often think of CRM and loyalty initiatives as separate...

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May 17, 2021 11:39:00 AM
Create content for each stage of your customer's buying process

Consumers have changed their buying habits, and in recent years internet access has played a key role in that change. Before, a TV advert could be enough to make a...

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Feb 11, 2021 12:30:50 PM
Ways to Use Customer Service to Build Loyalty

When retailers focus on customer service, they often consider how they can improve all points of contact and service to drive more sales, because after all, the...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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