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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
May 14, 2020 3:08:40 PM
Innovate vs Invent

Whenever I start a presentation I ask the question of what innovation means to people; I always get different answers, but in general the idea that covers all of...

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Mar 25, 2020 12:09:14 PM
DMAIC Methodology: Define Stage

“Failing to Plan is Planning to Fail” -Chinese Proverb

The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”). In general,...

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Oct 23, 2019 8:22:03 AM
14 Patterns of successful business model

The ability of people to innovate never ceases to amaze us, companies are continuously developing innovative products. Despite their innovations, companies lose...

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Oct 23, 2019 7:53:42 AM
Continuos improvement applied to the business model

In 2008 Alexander Osterwalder (business scientist and co-founder of Strategyzer) developed a tool to facilitate the analysis and visualization of business models....

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Oct 23, 2019 7:37:56 AM
10 Signs that it is time to update your business model

In simple words, a business model is the way in which a company creates, delivers, and captures market value. There are different tools to study business models but...

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Jul 29, 2019 10:42:35 AM
What is a Business Process?

Nowadays there seems to be a lot of confusion regarding business processes since the term is widely used and heard, but many are not well aware of what it is. In...

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Jul 23, 2019 12:52:08 PM
An Introduction to Business Model Innovation

 

People's ability to innovate never ceases to amaze us as many companies develop excellent and sophisticated products. However,  companies often lose their...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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