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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jul 23, 2019 12:13:36 PM
We Love the Business Model Canvas (and so should you!)

 

In 2008,  Alex Osterwalder developed a tool to facilitate the analysis, mapping, and visualization of a company's business models. The “Business Model Canvas” is...

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Jul 23, 2019 11:53:54 AM
Everything you need to know about your company's value chain

The internet allows companies to access a worldwide customer base, which means that companies face unprecedented competition. Even niche businesses meet competitors...

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Jul 23, 2019 11:38:26 AM
Basic guide to Business Processes

What's the first thing that comes to mind when you hear the word processes? We all have a basic notion about what processes are since we run different processes...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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