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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jan 11, 2023 2:59:15 PM
Evolution of the retail industry and its processes

By 2022, according to Insider Intelligence in its global e-commerce forecast, "retail sales will grow 5% year-on-year to more than $27.33 trillion." This...

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Nov 14, 2022 10:55:18 AM
Understanding the empathy map

Do you understand what the primary needs your customers seek to satisfy are? What is their objective, and what frustrates them in the process? Do you know how they...

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Nov 7, 2022 3:49:25 PM
Lead Scoring application guide

One of the most critical aspects for a company is the management of its customers and how to determine if they are potential customers or not in order to create...

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Nov 4, 2022 4:52:02 PM
What is Data Governance?

Have you ever heard of data governance? Do you know what it is and how it works? Data governance is a booming topic. Many people are now interested in data...

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Nov 4, 2022 2:43:48 PM
3 workflows you can implement in your business

Have you heard about workflows and how they can be implemented to grow your business?

Automations through HubSpot's workflows will allow you to increase sales by up...

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Nov 2, 2022 12:52:18 PM
Business Model Canvas: a new way to understand your customers

Business Model Canvas is a strategic tool that assists teams in creating a business model or for those that wish to have a guide that analyzes or refocuses the...

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Sep 26, 2022 1:25:51 PM
Optimizing your website in Magento

Making sure your website is running in an optimized way is of utmost importance for your sales. Loading speed has a direct impact on your customers, so having your...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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