When we are in our workday, we tend to get consumed by the operational and put aside what is essential for what is urgent. We're determined to take care of as many...
As part of a team in the organization, we have to face different challenges our customers present to us: how can we help them with their pain? How can we ease their...
If you have read "The Little Prince" by Antoine de Saint-Exupéry, you will be able to answer the question: Why did the Little Prince leave his planet? If not, you...
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to leverage the...
In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.
It is no secret that a company's most important resource is its customers; the business's success depends on them, which is why the concept of customer experience...
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their ovens, a nice...
