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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Nov 14, 2022 10:55:18 AM
Understanding the empathy map

Do you understand what the primary needs your customers seek to satisfy are? What is their objective, and what frustrates them in the process? Do you know how they...

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Nov 7, 2022 3:49:25 PM
Lead Scoring application guide

One of the most critical aspects for a company is the management of its customers and how to determine if they are potential customers or not in order to create...

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Nov 4, 2022 4:52:02 PM
What is Data Governance?

Have you ever heard of data governance? Do you know what it is and how it works? Data governance is a booming topic. Many people are now interested in data...

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Nov 4, 2022 2:43:48 PM
3 workflows you can implement in your business

Have you heard about workflows and how they can be implemented to grow your business?

Automations through HubSpot's workflows will allow you to increase sales by up...

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Nov 2, 2022 12:52:18 PM
Business Model Canvas: a new way to understand your customers

Business Model Canvas is a strategic tool that assists teams in creating a business model or for those that wish to have a guide that analyzes or refocuses the...

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Sep 26, 2022 1:25:51 PM
Optimizing your website in Magento

Making sure your website is running in an optimized way is of utmost importance for your sales. Loading speed has a direct impact on your customers, so having your...

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Sep 26, 2022 10:44:14 AM
How to improve UX through Omnichannel?

Before learning about the improvement of the User Experience (UX) through Omnichannel, it is essential to be clear about the concept of omnichannel, which is...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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