Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
If you have read "The Little Prince" by Antoine de Saint-Exupéry, you will be able to answer the question: Why did the Little Prince leave his planet? If not, you...
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to leverage the...
In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.
It is no secret that a company's most important resource is its customers; the business's success depends on them, which is why the concept of customer experience...
Do you want to design a product or service that works? If you are thinking of using Design Thinking, you should know that a fundamental element that you cannot...
It is easy to say that thinking outside the box allows us to solve complex problems innovatively, but putting it into practice can be a big challenge as we fall...
Have you ever wondered how do I win customers over my competitors in addition to incorporating good marketing practices?
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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