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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Sep 14, 2021 3:25:21 PM
How to create a business model canvas: the ultimate guide

This blog will explain what a BMC is and a step-by-step explanation of how to define a business model with this famous canvas. To learn more about business models I...

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Jul 12, 2021 2:08:17 PM
DMAIC: Make continuous improvement of your processes a reality

Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.

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Jul 5, 2021 10:56:42 AM
Customer Journey: service trends and challenges

Customer Journey in services 

The world of marketing and sales is dynamic, trends and challenges change constantly and unexpectedly, accelerating technology...

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Jun 30, 2021 11:15:27 AM
Customer Journey: Build the best customer experience

In today's highly competitive market, people have a wide variety of brands or entities to turn to when they need a product or service. For a company to stand out...

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Jun 30, 2021 10:56:43 AM
Introduction to the Customer Journey

Imagine that at work you heard mention of a new fashionable restaurant in the mountains, suddenly all your acquaintances talk about that place, the advertising on...

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Jun 30, 2021 10:20:35 AM
Customer Journey in the Consumer Goods industry

The consumer goods industry, also called CPG (Consumer packaged Goods), in 2019 represented 635 billion dollars for the United States. It should be noted that this...

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Jun 22, 2021 10:12:40 AM
Types of business models in less than 800 characters

Have you ever heard of business models? This concept is quite old, it was introduced at the beginning of the 20th century. The oldest business model is called ...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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