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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jan 31, 2023 3:04:07 PM
What is a value proposition?

Many companies are clear about their promise to their customers; some even know why the client wants them since they maintain good communication with them even...

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Jan 31, 2023 1:43:28 PM
Six Thinking Hats [Design Thinking]

According to Edward de Bono, confusion is a difficulty associated with thinking; this occurs because we try to do too much simultaneously. Bono also argues that...

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Jan 23, 2023 1:32:28 PM
What is the value proposition and how to create one for your business?

A value proposition is an essential element in any business plan. It describes what makes our product or service different from the competition and why customers...

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Jan 18, 2023 5:02:43 PM
Improving customer experience in banks

Banks face barriers to growth, like market instabilities that increase their operating costs and decrease their profits. Meanwhile, the quality of their service can...

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Jan 18, 2023 3:10:08 PM
What is Customer Journey and the Customer Journey Maps?

Does the word delight sound interesting to you? In the customer experience field this word is used to refer to the creation of a positive emotional reaction by...

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Jan 13, 2023 1:16:17 PM
Achieve excellence with CXM practices and strategies

Discover how to achieve excellence in CXM practices and strategies in your company. Adopt innovative initiatives that will benefit your customer experience...

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Jan 12, 2023 2:56:06 PM
Design Thinking: What is its importance in the customer experience?

We face challenges that test our creativity and ingenuity every day, so we must generate ideas to address various challenges. However, only some of those ideas...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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