Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
In a reality as technological as the one we are living in, the level of automation and efficiency that can be achieved in an eCommerce depends on ourselves. In the...
The e-Commerce Business to Business (B2B) model as its name says is the process of buying and selling products/services between companies. Based on this it is...
After working more than 14 years in the hospitality industry, today I can say that one of the great challenges that hotels face is how to take advantage of...
The optimization of the cost structure is not simply making cuts, but on the contrary, it is looking for a way to do more things, but spending less, to achieve this...
One of the biggest challenges for any company is how to reduce costs and it is even more difficult to do so without harming customer service, especially in the B2B...
Lately the eCommerce concept has become one of the most resonated within the sales planning of a company. In an abrupt and almost obligatory way, managers have...
B2B is the acronym for "business to business", which refers to the business model in which transactions of goods occur between two companies, therefore, it relates...
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.
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