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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Nov 14, 2023 1:36:24 PM
How to self-manage business processes
Self-management in business processes is not just a passing trend; it is a revolution that is transforming the industry in real-time. In a global study on the...
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Oct 26, 2023 10:10:25 AM
Valuing each interaction in Sales Departments

Did you know that, according to estimates, on average, a company has only 7 seconds to capture the attention of an online customer before they decide whether to...

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Oct 24, 2023 2:32:22 PM
What is SEO and why is it important?

Have you ever wondered how some websites appear in the top results of Google while others get lost on the subsequent pages? Did you know that 75% of Internet users...

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Oct 19, 2023 2:36:29 PM
CRM Platforms: How to choose the one that best fits your needs

Did you know that 86% of consumers are willing to pay more for an exceptional customer experience (Source: Customer Experience Study, 2020). This simple fact...

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Oct 19, 2023 11:17:32 AM
No time to lead? Then prepare to fail

Have you ever wondered why some technology projects succeed while others fail along the way? Recent research conducted by the Institute of Electrical and...

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Oct 18, 2023 10:27:44 AM
Discover the benefits of CRM (Customer Relationship Management)
In an ever-evolving business world, where customer expectations are higher than ever and competition is fierce, a fundamental question arises: how can companies not...
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Jun 15, 2023 3:08:48 PM
The Sandwich Evolution: Subway's Customer Experience Innovation

In an increasingly customer-centric world, companies that fail to adapt to this reality run the risk of disappearing. This is the case, for example, with many...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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