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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

DMAIC Metodology: Define Stage

3 min read

DMAIC Methodology: Define Stage

“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”). In general, this phase often tends to be undervalued since the result is intangible and doesn’t...

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The adoption of digital transformation in your hotel

2 min read

How to carry out the digital transformation in a hotel

Carrying out the Digital Transformation in a Hotel is a great challenge because it implicates the adoption of new technologies in the different areas...

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Is a CRM enough?

2 min read

Is a CRM enough?

A few days ago, a business owner gave me a call asking me if I knew any “cheap” crm software for his real estate business office. This company has 4...

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Dispense with digital marketing, the worst mistake of a company

2 min read

Dispense with digital marketing, the worst mistake of a company

Not a long time from now, I had the chance of knowing a Hotel owner in the north side of the country. The hotel she owned had no visitors in the last...

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Optimize my hotel management Digital Transformation

3 min read

How can digital transformation help me optimize my hotel management?

After working more than 14 years in the hospitality industry today I can say that one of the great challenges hotels are facing, is how to exploit...

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Strategy-Use-Buyer-Persona

3 min read

Strategic use of the Buyer Persona within Hubspot CRM

Through previous blogs we have talked about the Buyer Persona and how this is the first pillar to create an effective Inbound Marketing strategy. If...

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Three-steps-Buyer-Persona

1 min read

Three-Step Guide to building your Buyer Persona

The Buyer Persona is the fictitious representation of your ideal customer and can be the key to the success of a Inbound Marketing strategy, so you...

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Strategy-Key-Buyer-Persona

1 min read

Buyer Persona: Key to the success of your business strategy

A Inbound Marketing strategy involves a specific set of things such as the channels that you will use to communicate with customers, the content...

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14-patrones-de-modelo-de-negocios

4 min read

14 Patterns of successful business model

The ability of people to innovate never ceases to amaze us, companies are continuously developing innovative products. Despite their innovations,...

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