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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Sep 30, 2021 12:00:56 PM
How does the Value Proposition Canvas impact the customer experience?

Let's first talk about the value proposition, what is that?

Simply put, the value proposition of your business is that "something" for which a potential customer...

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Sep 23, 2021 11:39:56 AM
Definitive guide: How to fill in the Value Proposition Canvas?

What is a business without customers? A failed project. Having a competitive advantage gives companies a unique value, which allows them to stand out in today's...

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Sep 21, 2021 3:06:40 PM
Introduction to Value Proposition Canvas

What is Value Proposition Canvas?

To explain what Value Proposition Canvas (VPC) is, I think it is important to first mention what Business Model Canvas (BMC) is....

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Aug 17, 2021 4:30:56 PM
Value Proposition Canvas: A gift for success

If you have ever googled "business model", "value proposition" or similar terms, you will have come across Strategyzer. Strategyzer is a strategy and operations...

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Jul 12, 2021 2:08:17 PM
DMAIC: Make continuous improvement of your processes a reality

Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.

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Jul 5, 2021 1:37:01 PM
Business Model Canvas: Osterwalder-Pigneur and alternatives

If you have ever searched for "Business Model Canvas" on the internet, I assure you that the first results referred to Strategyzer, Alex Osterwalder and Yves...

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Jun 30, 2021 11:15:27 AM
Customer Journey: Build the best customer experience

In today's highly competitive market, people have a wide variety of brands or entities to turn to when they need a product or service. For a company to stand out...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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