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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Business Process (4)

Make continuous improvement of your processes a reality

4 min read

DMAIC: Make continuous improvement of your processes a reality

“Life is a process”. If you think about it, it doesn't take too much philosophizing to realize that this is so. Life is a process.

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Business model

5 min read

Business model: What is it and why is it important?

Imagine that you are going to build your own house, the one you have dreamed of and for which you have been saving for years, you have everything in...

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Use the SIPOC to create your Customer Journey

4 min read

7 reasons why to use the SIPOC to create your Customer Journey Map

How much should we learn from other disciplines? David Epstein's book "Rank: How Generalists Succeed in a Specialized World" explains the following:...

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DMAIC Metodology: Define Stage

3 min read

DMAIC Methodology: Define Stage

“Failing to Plan is Planning to Fail” -Chinese Proverb The first stage of the DMAIC continuous improvement cycle is to define the problem (“Define”)....

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