As in the retail or manufacturing industry, the financial sector does not escape having a high volume of daily transactions. Each transaction is data that will...
When we are part of an organization, we find different areas, which will be composed of teams and systems that perform various tasks. This synergy results in a...
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
"The only constant is change" - Heraclitus.
He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced, ever-changing...
It is first essential to identify where the gap is to improve a process. That is, you define the current situation, analyze it and find the opportunities for...
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to leverage the...
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by step, identify...
