3 min read
Why define the processes that affect the customer experience?
According to Gartner, when deciding where to shop, 64% of people consider the quality of the customer experience more important than price.
Business Process (3)
2 min read
Adapting to disruption: defining processes before automation
"The only constant is change" - Heraclitus. He said the phrase more than 2500 years ago, yet it remains a valid thought for today's fast-paced,...
2 min read
Process improvement using As Is & To Be
It is first essential to identify where the gap is to improve a process. That is, you define the current situation, analyze it and find the...
5 min read
Functions vs. processes Why do businesses fail?
Companies are usually structured by function, which is not a bad thing at all. Still, if you don't have process management, it will be harder to...
2 min read
SIPOC: How to improve processes in a few steps?
If your goal is to improve a process, the first thing you must do is understand it. To do this, you need to get the information, define the step by...
5 min read
10 reasons to automate your business processes
In 2021, the global automation market was estimated at $214.3 billion, of which $74 billion corresponded to process automation.
4 min read
Introduction to business process automation
Through the automation of assembly lines, in 1913, Henry Ford reduced the manufacturing time of an automobile from 12 hours to 1.5 hours; this...
4 min read
Automate the follow-up of business opportunities with workflows
Discover how to develop automation for tracking business opportunities. Generate a personalized follow-up through automated business rules. Every...
6 min read
DMAIC and other Six Sigma tools to drive continuous improvement
A few months ago, near my house, a family decided to start a business and use part of their garage as a bakery. They put up a display case, had their...
