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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Mar 17, 2021 10:31:22 AM
Infographic: Key Data and Indicators on issues to customer Loyalty

Customer loyalty plays a fundamental role in the success and scalability of a company, especially extremely focused on the point-of-sale arm, so in that case we can...

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Mar 1, 2021 10:36:14 AM
Customer Journey Map: What it is and how to create one?

Have you ever thought that the process of your purchase or of any person implies a previous process until you make or carry out the transaction? 

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Mar 1, 2021 9:35:47 AM
How to optimize your content strategy with the Customer Journey

Perhaps you may wonder how to start a Customer Journey depending on the steps to follow when it comes to developing our strategy. The truth of the case is that...

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Mar 1, 2021 9:17:05 AM
How to manage customer contracts?

The contract with B2B customers is the document that stipulates the conditions under which one party will provide a material good or service to the other in...

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Mar 1, 2021 7:12:56 AM
Content ideas for each stage of the Customer Journey

Normally, people only show interest in acquiring a product or service when they must satisfy a need and it solves it. In other words, they only pay attention to...

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Feb 11, 2021 12:55:53 PM
8 actions that you can implement in your company this year.

A new year has started. You have wondered what your resolutions are for this year? Research has found that companies that make resolutions are 10 times more likely...

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Feb 11, 2021 12:30:50 PM
Ways to Use Customer Service to Build Loyalty

When retailers focus on customer service, they often consider how they can improve all points of contact and service to drive more sales, because after all, the...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Customer Experience is not a product, it is an Experience
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