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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jun 30, 2021 10:56:43 AM
Introduction to the Customer Journey

Imagine that at work you heard mention of a new fashionable restaurant in the mountains, suddenly all your acquaintances talk about that place, the advertising on...

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Jun 30, 2021 10:20:35 AM
Customer Journey in the Consumer Goods industry

The consumer goods industry, also called CPG (Consumer packaged Goods), in 2019 represented 635 billion dollars for the United States. It should be noted that this...

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Jun 30, 2021 8:49:35 AM
Build a Business Model Canvas Step by Step

Business Model Canvas: What it is and how to create a business model canvas 

Have you ever felt that it is difficult to communicate and set strategic objectives in...

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Jun 23, 2021 3:59:57 PM
Business Model Fundamentals: What do you need to know?

When searching the internet for what a business model is, you have probably come across the following sentence by Alex Osterwalder: "A business model describes the...

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Jun 23, 2021 1:36:04 PM
Business model: What is it and why is it important?

Imagine that you are going to build your own house, the one you have dreamed of and for which you have been saving for years, you have everything in your mind, but...

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Jun 22, 2021 10:12:40 AM
Types of business models in less than 800 characters

Have you ever heard of business models? This concept is quite old, it was introduced at the beginning of the 20th century. The oldest business model is called ...

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Jun 15, 2021 5:20:27 PM
Increase sales at your hotel with 5 Disney Secrets

It's no secret that Disney is one of the most famous, profitable, and beloved brands in the world, selling millions of dollars a year. Its movies, its characters,...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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