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Customer Experience Insights

Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

Customer Experience  Insights
Jul 23, 2019 12:52:08 PM
An Introduction to Business Model Innovation

 

People's ability to innovate never ceases to amaze us as many companies develop excellent and sophisticated products. However,  companies often lose their...

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Jul 23, 2019 12:25:48 PM
12 signals that tell you it's time to update your business model

Change is natural and in the business world, happens constantly. Different factors impact and change the structure of the industry and markets, generating pressure...

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Jul 23, 2019 12:13:36 PM
We Love the Business Model Canvas (and so should you!)

 

In 2008,  Alex Osterwalder developed a tool to facilitate the analysis, mapping, and visualization of a company's business models. The “Business Model Canvas” is...

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Jul 23, 2019 11:53:54 AM
Everything you need to know about your company's value chain

The internet allows companies to access a worldwide customer base, which means that companies face unprecedented competition. Even niche businesses meet competitors...

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Jul 23, 2019 11:38:26 AM
Basic guide to Business Processes

What's the first thing that comes to mind when you hear the word processes? We all have a basic notion about what processes are since we run different processes...

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Jul 19, 2019 11:21:09 AM
What is eCommerce?

Electronic commerce, also known as E-Commerce or Internet commerce, refers to the purchase and sale of goods or services over the Internet, and the transfer of...

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Jul 19, 2019 9:46:33 AM
How Maximize Your Lead Conversions

Every step in the Inbound Methodology requires a consistent alignment between the customer and the stage in the buyer’s journey he or she is in. Likewise, the...

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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