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CX INSIGHTS

Blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

10 reasons why you need a Buyer Persona and not an Archetype

2 min read

10 reasons why you need a Buyer Persona and not an Archetype

People and archetypes are in some sense very close but they are different. In marketing terminologies tend to be confused due to the fact that the jargon has not been completely homogenized because there are no mediators to correctly spread the...

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The Buyer's Journey in Inbound Marketing Strategies

4 min read

The Buyer's Journey in Inbound Marketing Strategies

Now that we have built the Buyer Persona, the first pillar of the inbound strategy, what's next? Well let's look at the second pilar, the Buyers...

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6 Key Integrations in your eCommerce

4 min read

6 Key Integrations in your eCommerce

In a reality as technological as the one we are living in, the level of automation and efficiency that can be achieved in an eCommerce depends on...

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Creating effective Inbound Marketing campaigns for B2B companies

4 min read

Creating effective Inbound Marketing campaigns for B2B companies

Already for some years, the method in which people communicate and consume information has undergone dramatic changes, the amount of advertising and...

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How long does an Inbound strategy take to give results?

6 min read

How long does an Inbound strategy take to give results?

In 2004, Brian Halligan, Dharmesh Shah, and David Meerman began to develop modern inbound marketing methodology, a method that has the premise that...

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The 10 Types of Innovation framework

2 min read

The 10 Types of Innovation framework

There is a saying that we are all equal in the eyes of God; but not all business models are. The 10 Types of Innovation framework is an effort by...

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How to implement an e-Commerce B2B model?

3 min read

How to implement an e-Commerce B2B model?

The e-Commerce Business to Business (B2B) model as its name says is the process of buying and selling products/services between companies. Based on...

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3 Key Tools to Achieve a Healthy Digital Transformation

3 min read

3 Key Tools to Achieve a Healthy Digital Transformation

In these times when the entire planet is locked up in their homes and the amount of helpful content for your company has tripled, I am almost certain...

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Can digital transformation help me manage my hotel?

3 min read

Can digital transformation help me manage my hotel?

After working more than 14 years in the hospitality industry, today I can say that one of the great challenges that hotels face is how to take...

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